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Privacy Policy

This privacy policy governs how Lathkill,  (‘we’) collect, uses, maintains and discloses information collected from users (‘you’ the ‘user’) of the website (the ‘site’).

This privacy policy applies to all users of the site and all products and services offered by Lathkill.

We recognise the importance of protecting the privacy of personal and financial information and have introduced strict policies and security measures to protect your information and will use the information we collect in accordance with:

  • The Privacy and Electronic Communications (EC Directive) Regulations 2003.
  • The EU General Data Protection Regulation (Regulation EU 2016/679) (GDPR).

What information do we collect?

We may collect personal identification information from users in a variety of ways including, but not limited to, when users visit our site, register on the site, complete a form, subscribe to a newsletter. Additionally, we may collect personal information in connection with other activities, services, features or resources we make available on our site, including the checkout facility.

The personal information we may collect, use, store and transfer includes:

1. Identity data

Includes: first name, last name, username or similar identifier, marital status, title, date of birth and gender.

2. Contact data

Includes: billing address, delivery address, email address and telephone numbers.

3. Financial data

Includes: bank account and payment card details.

4. Transaction data

Includes: details about payments to and from you and other details of products and services you have purchased from us.

5. Technical data

Includes: internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.

6. Profile data

Includes: your username and password, purchases or orders made by you, your interests, preferences and feedback or survey responses.

7. Usage data

Includes: information about how you use our website, products and services.

8. Marketing and communications data

Includes: your preferences in receiving marketing from us and your communication preferences. This helps us to manage our relationship with you and ensures you only receive communications from us that are relevant and timely.

Users may, however, visit and use our site anonymously.

We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities and it may adversely impact upon our ability to fulfil any contract we may have with that user.

Web browser cookies

Our site may use ‘cookies’ for important site functionality and to enhance user experience. Please see our cookie policyfor full details.

How we use collected information

Lathkill collects and uses personal information for the following legitimate purposes:

1. To improve customer service

Your information helps us to respond more effectively to your customer service requests.

2. To improve our site

We continually strive to improve our websites based on the information and feedback we receive from you.

3. To process transactions

We may use the information users provide about themselves when placing an order only to service that order. We do not share this information with outside parties, except to the extent necessary to provide the service.

4. To send periodic emails:

The email address users provide for order processing will be used to send information and updates regarding their order. It may also be used to respond to any enquiries, and/or other requests or questions pertaining to the order.

If users have also specifically opted in to our mailing list, they will also receive emails that may include company news, updates and related product or service information. If at any time the user would like to unsubscribe from receiving future emails, we include unsubscribe instructions within each email, or a user may contact us via our website or the contact information provided at the end of this policy.

How we protect your information and security

  • We adopt appropriate data collection, storage and processing practices and security measures to safeguard all data and protect against unauthorised access, alteration, disclosure or destruction of your personal information.
  • Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
  • We will not transfer, process or store your data anywhere that is outside of the European Economic Area.
  • However, while we take all reasonable steps to protect your personal information, you accept that no digital data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security, unless this is due to our negligence.

Third party data sharing

  •  We do not store payment card details and we do not share customer details with any third parties, other than those details that parties may require to assist us to fulfil your order.

Data retention

  • We will only retain your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, warranty or reporting requirements.

Your legal rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.


Acceptance of these terms


By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed to be your acceptance of those changes.

Contact us

Please contact us if:

  • You have any questions regarding this privacy policy.
  • You have any questions regarding the practices of this site.
  • You would like to object to any processing of your personal information that we carry out for our legitimate interests.
  • You have any questions about the information we hold about you, or to change your contact preferences.

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